Product Details

FIELD MANAGEMENT SERVICE

A software application for scheduling and managing field staff visits based on proximity of locations, skill sets

FIELD MANAGEMENT SERVICE
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KEY FEATURES

On-time scheduling

Prioritize significance of manage complex shift schedules and service calls. View and customize the information, planning list. Optimize in real-time scheduling, planning, and dispatching with intelligent tools.

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Transparent scheduling

Assign people to the right tasks performed quickly, with drag & drop tools. Schedule multiple work tasks simultaneously and know more about technician’s current job status and location. Maximize information availability and connectivity to avoid unexpected surprises..

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Skill management

Improve overall productivity locate by matching requirements job to a technician’s skillset. Reduce travel time with availability with right-skilled technicians who are near to a service point. Send off notifications to technicians about necessary on their mobile devices..

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Intuitive experience

Self-services by scanning any code or another identifier code. Enhance the self-service for clients, with overview entire process. Let the customers schedule appointment with a technician guided by intelligent dashboard.

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Simplified self-services

On spot, the customers and service teams notified on the progress of their requests. With real-time feature, keep the clients aware of when they should expect the service technician to arrive.

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Online self-service portal

Create a fully branded self- service platform. Connect every field or equipment across the entire based platform. Activate the content from anywhere and at anytime, including equipment records and service requests.

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Access online & offline

Review the important information, such as history, parts availability, and process checklists for the costumers. Recapture and adapt service reports, at anytime anywhere. With GPS mapping, track the service and find the right location for the technician.

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Technician-focused design

Require little or no learning for end users. Provide access to uniform checklists to support consistent response and repair. Improve on-site Lead generation by connecting service technicians.

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